State Farm® Insurance Agent Charles Chitwood

"I had to replace my Windshield on a 2016 Honda CRV. The agency that takes care of the Windshields needed additional information and papers for the Replacement of the VR Film in the car. I went to Stephanie. She sent the First set of papers. State Farm needed additional Information. I went back and Stephanie sent the second group of papers that State Farm needed. Monday May 5th I received the check for the work that was done. Thank you Stephanie for ALL your Help, Time and Information. I know it is your job, BUT too many times in life a Representative helps the Customer out and the Customer does NOT say, Thank you if ANYTHING... Thank you again for Everything... Great Job... Happy Mothers Day!! Thank you!! V/R Randy"

"I had the great experience of working with Stephanie Lively who not only explained the details of the auto and home policies, she was patient and warm in her communications with me. Because her fantastic customer service, I am now a new State Farm Customer."

"Stephanie was so patient with me. She did a great job!"

"I purchased auto insurance policy here in Summerville SC the yr of 2008. After walking 5 miles to and from work everyday for a little over a year. I bought a used 1997 Saturn from USA auto sales.I believe my insurance agent name was Tom McCullough.So,I setup auto monthly payment to be taken out of my bank account. I was employed with Summerville Presbyterian community, and Hardee's restaurants. He checked my insurance history and,saw that I had good records in Georgia. I had been with State farm auto insurance with Lewis Carr in Conyers GA for 13 years.Ive never been in a auto accidents. However Tom McCullough let my auto insurance policy get cancelled after about a year or less. When I discovered it. I called him and asked him why did he caused my insurance policy to cancel? There was no legitimate reason because the money was in my account. When he finally responded,he replied that my bank wouldn't let him take the payment out. It didn't make sense. After all I've been through since I had moved to the state of South Carolina since 2007. It's been ongoing frequent situations that exhausts everything I have accomplishments. Scammers trying to discourage me with their deceptive tactics. Lord God almighty please fix and stop whomever is behind the scams to ruin my life and financial well being. I have worked hard jobs most of my life,took care of my family and helped others along the way, and this is the thanks I get. I deserve so so much better. Today is November 24/2024"

"Stephanie has been so easy to work with! I've had to change things up on her several times yet she always treated me like I was her only client :) Thank you Charles Chitwood - StateFarm"

"Stephanie is great at assisting with any questions & gives quick and prompt answers!"

"Terrible communication, takes several weeks to hear back from anyone. Can’t get agent to call back or respond to emails…ever. Charged my Escrow 2x for my homeowners and didn’t include discount, now escrow is negative. I cancelled my policy after a few months and went elsewhere. Rarely will I write a review but my experience with them since day one has been extremely subpar."

"Purchased a new vehicle and needed to make adjustments across existing vehicles within my policy. Stephanie took my call and was very thorough and professional throughout the entire transaction. She processed the total policy update in under 10 minutes and provided me all of the documentation I needed for financing and proof of insurance. More importantly, she was able to provide options with respect to covering dependents, explaining the pros and cons of each option. The customer service provided by Stephanie is a reason I continue to be a long-term State Farm customer."

"Stephanie is very helpful and professional. Highly recommend working with her at this office!"

"To start, my experience with home insurance through this office has been terrible. The communication from the agent has been beyond sub-par. Any time I call I am told that the agent in charge of my home insurance is “on the phone”. I leave a voicemail and never receive a call back. Emailing feels just as pointless. Every time I call the office I have to send multiple communications (email, voicemail, and calls) just to receive an answer. My second issue is that our home insurance is through Dover Bay/State Farm. So when I needed an answer about why our coverage was going to be suddenly canceled, I had to wait a week for my agent to return from vacation. Apparently only one person in this office is trained to deal with Dover Bay and nobody else in the office could help (or was willing to try). So, I sent an email and waited. Fast forward to the agent returning from vacation and my phone call with her (2nd one of the day AFTER a voicemail) sounded like my email was overlooked. I sent some documents to get my insurance reinstated and I was told that there would be a follow-up with this issue one week after our conversation. That never happened. I had to call to get answers. I left a voicemail (no callback), I called later that day and still could not get ahold of the agent. I sent out an email (no response). After sending out a second email later on in the day I finally received a response stating that everything was ok. Thinking that my issues were finally resolved I was willing to let this whole ordeal go until July 5th when I received a letter from Dover Bay stating that I now owe them more money and the due date for the payment is July 7th. At no point over the last few weeks was I informed that my premium could potentially be increasing. As of today (July 8th) I have contacted the agent multiple times (one voicemail and two emails) and did not get a response until about 2pm which stated that “I am still trying to get through to them” AND as of 5pm (closing time for the office) I have received no further communication to let me know that we were still waiting on a response from the Dover Bay team. My concern seems to be very time sensitive based on the letter that I received. So having to wait almost the entire work day for a single response is a bit ridiculous and every day that goes by puts me that much further behind as the insured. This office may have almost a 5 star rating, but my experience has been far below that."

"Lois was great, called several companies and this was the best experience!"

"I will be calling you soon! Prices are going up at levels I cannot handle! Wish I could raise mine but it would be suicidal my business! Talk to you soon! Have been with you guys (StateFarm) quite awhile..."

"Aurie was great help! Thank you for helping me with 2 policies"

"We have been customers of Charles Chitwood State Farm for many years (at least 13). Just called to see why our premium went up by $30 a month and the young women I spoke with was clearly not happy to be at work. After stating we will keep policy in place but will shop around, she hung up on me! Not a very good way to keep customers!"

"I got hit by a truck and you raised my insurance to high."

"A lot of things have changed in Summerville over 40 years, but one that has not is the exceptional service provided by the Chitwood Agency! After Hurricane Hugo in '89, Mr. Chitwood appeared at our front door, checkbook in hand, offering to help. We were really impressed! Now, after having had the pleasure of working w/Stephanie Lively who is extremely efficient and knowledgeable, I can say that the Chitwood Agency offers the same exceptional service it always have. We were delighted, also, to learn that we were saving $$!! If you need insurance, Stephanie can fix you right up! She is a pleasure to work with! One of the great advantages is being able to deal with local people and not having to call Timbuktu on the telephone! - LC"

"Always a pleasure to deal with the Chitwood Agency! Everyone is pleasant. Stephanie went out of her way to help me with switching my cars on my policy. I am so happy to be a client of The Chitwood State Farm Insurance Agency. Thank you again Stephanie for all your help"

"Stephanie helped me and she was AMAZING. Not only did she save me a lot of money but she made the process fun! Will definitely recommend."

"Stephanie went above and beyond to help me with my claim!"

"Aurie was very helpful in adding my new car to my insurance. She made the process quick and easy. Thank you Aurie! Cathy"

"The answer and help immediately, every single time. Best insurance company I have had."

"Miss Stephanie Lively! Thank You for your assistance with my new policies! This was bye far the easiest transition that I have made! Communication was top notch! You Guys holler @ Stephanie for all your insurance needa!"

"I have spoken to State Farm agents 3 times over the last 2 weeks for various needs. Ari, Stephanie and Sharon were all very helpful. If they said they would call me back, they did! If they said they would send me some forms, they did! I have been with State Farm for many years and I appreciate the excellent customer service."

"Stephanie lively did an awesome job at helping us with our home owners insurance. I highly recommend."

"Always there to help."